Website privacy notice
How we handle information submitted through the Truefield Medical Centre website.
Last updated: 11 November 2026
1. About this website
Truefield Medical Centre is a proposed medical centre in Drouin, Victoria. This website provides information about our plans, anticipated opening and proposed services. It is not currently a patient booking or clinical consultation service.
2. Information we collect
When you choose to use our website forms, we collect your name, email address and the information you include in your enquiry. If you register for opening updates, we also record your consent to receive those updates. Our website service providers may process technical information needed to operate and protect the website.
3. How we use your information
We use your information to respond to general enquiries, send opening announcements where you have opted in, administer website communications and maintain website security. We do not use these forms to provide medical advice.
4. How submissions are processed
Our website is hosted on Netlify, which processes and stores form submissions. Notifications of submissions are delivered to a nominated contact inbox. Access to submitted information should be limited to people authorised to manage website enquiries.
5. Sensitive information
Please do not submit symptoms, diagnoses, medical records or other sensitive health information through these forms. This website is not for urgent medical enquiries. If you need urgent medical assistance in Australia, call 000 in an emergency.
6. Other providers and overseas processing
Our website and email providers may process or store information using infrastructure outside Australia. The locations and safeguards depend on the providers’ current services and contractual arrangements.
7. Keeping and protecting information
We aim to take reasonable steps to protect information against misuse, loss and unauthorised access. We retain submitted information only while it is reasonably needed for enquiries, requested updates, website administration or applicable legal requirements, and delete or de-identify it when no longer needed where practicable.
8. Opening updates and opting out
If you register for opening updates, we may email you announcements about the proposed medical centre. You can ask to stop receiving updates at any time using the General Enquiries form on our homepage.
9. Access, correction and deletion
You may request access to, correction of or deletion of information you have submitted. Use the General Enquiries form on our homepage and write “Privacy request” in your message. We will consider your request in accordance with applicable law.
10. Privacy questions and complaints
For privacy questions or concerns, contact us using the General Enquiries form. We will review your concern and respond within a reasonable period. You can also find information about privacy rights and complaints at the Office of the Australian Information Commissioner (OAIC).
11. Changes to this notice
We may update this notice if our website, service providers or information-handling practices change. The latest version will be published here.